"I think I was double-charged"

Sorry — billing surprises are the worst. This page walks through what to check, what's usually going on, and exactly what to send us so we can fix it fast.

First, a quick gut check

A few situations look like a double-charge but aren't:

A pending hold plus a settled charge. Some banks show an authorization and the final charge as two line items for a day or two before they merge. The actual amount taken is the larger of the two, not the sum.
An upgrade proration. If you upgraded mid-cycle, you'll see a small prorated charge today and your normal renewal on your usual billing date. Both are expected. See plan changes & upgrades.
A retried failed payment. If your card briefly declined, Stripe retries. You'll see the failed attempt and then the successful one — only the successful one actually took money.

If your situation looks like one of those, you're good. If not, keep going.

Check your invoices

Sign in at mcp.wyre.ai.
Open Settings → Billing → Manage in Stripe.
Scroll to "Invoice history" and look for two paid invoices close together in time.

If you see two paid invoices and your plan/features didn't actually change to match what you paid for, something went wrong on our end. Skip to "What to send us."

Compare against your plan

Open Settings → Billing in the dashboard. Your current plan is shown at the top. Sanity check:

Is the plan name what you expected (Pro vs Business)?
Do the seat count and connection limits match the tier you paid for?
If you upgraded recently — say, Pro to Business — and you're still seeing Pro limits, that's a real bug, not your imagination. We want to know.

What to send us

Email support@wyretechnology.com with:

Your account email and org name.
The two charges you're worried about — invoice numbers from the Stripe portal (they look like INV-1234), or the date and amount of each charge from your card statement.
What plan you think you should be on versus what the dashboard is showing.
What you were trying to do when it happened (upgrade, add a seat, etc.) and roughly when.

With that, we can usually have an answer within the same business day. If it turns out we did bill you twice — or charged you for an upgrade that didn't deliver — we'll issue a refund for the unused portion immediately. See refund policy for the details, including timing.

The short version

If it looks wrong, it might be wrong, and that's on us — not you. We'd rather investigate a false alarm than leave a real bug sitting on your card. Just send us the two invoice numbers and we'll take it from there.