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Atera
Atera - tickets, agents, customers, alerts, SNMP/HTTP monitors
🔌 Recommended MCP Server
Pair this plugin with the Atera MCP for direct API access alongside skills and commands.
Installation
Install this plugin individually:
/plugin marketplace add wyre-technology/msp-claude-plugins --plugin atera Or install all MSP plugins at once:
/plugin marketplace add wyre-technology/msp-claude-plugins Features
- Agent Monitoring
- Alert Handling
- Customer Operations
- Device Management
- Ticket Management
Skills
This plugin provides 6 skills that teach Claude about Atera:
| Skill | Description |
|---|---|
agents | Atera RMM agents: agent records and fields, online/offline status, endpoint search and monitoring, PowerShell and script execution, and agent lifecycle. |
alerts | Atera alerts: alert types, severity levels, alert sources, the acknowledge/resolve lifecycle, and alert-to-ticket conversion. |
customers | Atera customers and contacts: customer records and fields, contact management, custom fields, and customer lifecycle operations. |
devices | Atera device monitors: HTTP, SNMP, and TCP monitor types for network devices, services, and applications, plus monitor configuration, thresholds, and polling behavior. |
tickets | Atera service desk tickets: ticket fields, statuses, priorities, comments, work hours, and billing duration. |
api-patterns | Atera REST API fundamentals: X-API-KEY header authentication, OData-style pagination, the 700 requests/minute rate limit, endpoint conventions, and error handling. |
Agents
This plugin provides 2 agents for autonomous task execution:
| Agent | Description |
|---|---|
customer-health-scorer | Use this agent when an MSP account manager, service manager, or owner needs to score and rank client health across the Atera portfolio — not live operations management, but a structured assessment of each client based on device health trends, ticket velocity, recurring issues, patch compliance, and alert frequency. |
msp-ops-assistant | Use this agent when an MSP needs combined RMM and PSA operations assistance through Atera — triaging alerts, managing the ticket queue, checking device health, and identifying patterns across the client base. |
Commands
Available slash commands:
| Command | Description |
|---|---|
/create-monitor | Create a threshold-based monitor for an Atera agent |
/create-ticket | Create a new service ticket in Atera |
/get-kb-articles | Search the Atera knowledge base for articles |
/list-alerts | List active RMM alerts from Atera |
/log-time | Log work hours on an Atera ticket |
/resolve-alert | Resolve an RMM alert in Atera |
/run-powershell | Execute a PowerShell script on an Atera agent |
/search-agents | Search for RMM agents in Atera by customer or machine name |
/search-customers | Search for Atera customers by name or criteria |
/update-ticket | Update fields on an existing Atera ticket |
API Reference
| Base URL | |
| Authentication | |
| Rate Limit | |
| Documentation |
Example Usage
Create a threshold-based monitor for an Atera agent
/create-monitorCreate a new service ticket in Atera
/create-ticketSearch the Atera knowledge base for articles
/get-kb-articlesList active RMM alerts from Atera
/list-alertsLog work hours on an Atera ticket
/log-timeResolve an RMM alert in Atera
/resolve-alertExecute a PowerShell script on an Atera agent
/run-powershellSearch for RMM agents in Atera by customer or machine name
/search-agentsSearch for Atera customers by name or criteria
/search-customersUpdate fields on an existing Atera ticket
/update-ticketUsing Skills
/skill atera:agents
Atera RMM agents: agent records and fields, online/offline status, endpoint search and monitoring, PowerShell and script execution, and agent lifecycle.