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Rootly

Rootly - incident management, postmortems, SRE automation

🔌 Recommended MCP Server

Pair this plugin with the Rootly MCP for direct API access alongside skills and commands.

Installation

Install this plugin individually:

/plugin marketplace add wyre-technology/msp-claude-plugins --plugin rootly

Or install all MSP plugins at once:

/plugin marketplace add wyre-technology/msp-claude-plugins

Features

Alert Handling
Incident Management
On-Call Scheduling
Postmortems
Services
Workflows

Skills

This plugin provides 7 skills that teach Claude about Rootly:

Skill	Description
`alerts`	Rootly's alerting layer between monitoring tools and incident management: alert sources and integrations (Datadog, PagerDuty, New Relic, Grafana), routing rules, escalation policies and their acknowledgement windows, suppression, and the conditions under which an alert auto-creates an incident.
`incidents`	Incidents, Rootly's primary resource: the incident lifecycle and status transitions, severity levels, the incident field reference, AI-assisted analysis via find_related_incidents and suggest_solutions, action items, alert attachment, and cross-vendor PSA ticket correlation.
`oncall`	Rootly on-call visibility built on the get_oncall_handoff_summary, get_oncall_shift_metrics, get_shift_incidents, and check_oncall_health_risk tools: schedule and rotation coverage, structured shift handoffs, per-shift incident scoping, shift metric fields, and the burnout risk signals.
`postmortems`	Rootly postmortems as structured post-incident retrospectives: the postmortem lifecycle, templates and automatic timeline import, action item creation and tracking through to project-management tools, and the blameless review practices Rootly's model assumes.
`services`	The Rootly service catalog: tier classification by business criticality, the ownership attributes attached to each service (team, Slack channel, escalation policy, runbooks), upstream/downstream dependency modeling for blast-radius analysis, service CRUD, and how services link back to incidents and alerts.
`workflows`	Rootly's incident-response automation model: the trigger / condition / action structure, the full catalog of trigger, action, and condition types, workflow CRUD and enable/disable, and the failure modes behind stale, over-firing, or circularly chained workflows.
`api-patterns`	The Rootly hosted MCP server and the JSON:API REST surface behind it: Global vs.

Agents

This plugin provides 2 agents for autonomous task execution:

Agent	Description
`incident-commander`	Use this agent when an MSP engineer, SRE, or incident manager needs to command an active Rootly incident or review open incidents.
`post-mortem-writer`	Use this agent when an MSP engineer, SRE, or incident manager needs to generate a structured post-incident review (PIR) for a resolved Rootly incident — not live incident command, but a thorough retrospective document covering what happened, why it happened, the full impact timeline, contributing factors, and the concrete action items the team is committing to fix.

Commands

Available slash commands:

Command	Description
`/action-items`	List outstanding action items from Rootly postmortems and incidents
`/create-incident`	Create a new incident in Rootly with title, severity, and affected services
`/incident-triage`	Triage active Rootly incidents by severity and status
`/postmortem-summary`	Generate a postmortem summary for a resolved Rootly incident
`/service-status`	Check service health and dependency status across the Rootly service catalog

API Reference

Base URL
Authentication
Rate Limit
Documentation

Example Usage

List outstanding action items from Rootly postmortems and incidents

/action-items

Create a new incident in Rootly with title, severity, and affected services

/create-incident

Triage active Rootly incidents by severity and status

/incident-triage

Generate a postmortem summary for a resolved Rootly incident

/postmortem-summary

Check service health and dependency status across the Rootly service catalog

/service-status

Using Skills

/skill rootly:alerts

Rootly's alerting layer between monitoring tools and incident management: alert sources and integrations (Datadog, PagerDuty, New Relic, Grafana), routing rules, escalation policies and their acknowledgement windows, suppression, and the conditions under which an alert auto-creates an incident.