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PagerDuty
PagerDuty - incident management, on-call scheduling, alerting
Installation
Install this plugin individually:
/plugin marketplace add wyre-technology/msp-claude-plugins --plugin pagerduty Or install all MSP plugins at once:
/plugin marketplace add wyre-technology/msp-claude-plugins Features
- Alert Handling
- Analytics
- Incident Management
- On-Call Scheduling
- Services
Skills
This plugin provides 6 skills that teach Claude about PagerDuty:
| Skill | Description |
|---|---|
alerts | Use this skill when working with PagerDuty alerts -- alert management, alert grouping, suppression, event routing, and the Events API v2 for sending trigger, acknowledge, and resolve events. |
analytics | Use this skill when working with PagerDuty analytics -- incident analytics, MTTA and MTTR metrics, service-level performance, team workload reporting, and operational maturity assessment. |
incidents | Use this skill when working with PagerDuty incidents - listing, triaging, creating, updating, resolving, and investigating incidents. |
oncall | Use this skill when working with PagerDuty on-call management - viewing who is currently on-call, managing schedules and rotation layers, configuring escalation policies, creating temporary overrides, and adding or removing team members. |
services | Use this skill when working with PagerDuty services -- service catalog, service configuration, integrations, dependencies, maintenance windows, and service health monitoring. |
api-patterns | Use this skill when working with PagerDuty MCP tools - authentication setup, complete 66-tool reference, REST API pagination, token format (Token token=), rate limits, error handling, and hosted MCP connection details. |
Agents
This plugin provides 2 agents for autonomous task execution:
| Agent | Description |
|---|---|
incident-commander | Use this agent when an MSP engineer, SRE, or incident manager needs to command an active incident or review the state of open PagerDuty incidents. |
on-call-scheduler | Use this agent when an MSP operations lead, SRE manager, or engineering manager needs to review and manage PagerDuty on-call schedules — not incident response, but the health of the schedule system itself: coverage gaps, upcoming holidays without coverage, overloaded individuals, escalation policy misconfigurations, and rotation balance. |
Commands
Available slash commands:
| Command | Description |
|---|---|
/create-incident | Create a new PagerDuty incident on a service |
/escalate-incident | Escalate a PagerDuty incident to the next level in the escalation policy |
/incident-triage | Triage current open PagerDuty incidents by urgency and priority |
/oncall-schedule | Show who is currently on call across schedules and escalation policies |
/service-health | Check PagerDuty service health status and recent incident activity |
API Reference
| Base URL | |
| Authentication | |
| Rate Limit | |
| Documentation |
Example Usage
Create a new PagerDuty incident on a service
/create-incidentEscalate a PagerDuty incident to the next level in the escalation policy
/escalate-incidentTriage current open PagerDuty incidents by urgency and priority
/incident-triageShow who is currently on call across schedules and escalation policies
/oncall-scheduleCheck PagerDuty service health status and recent incident activity
/service-healthUsing Skills
/skill pagerduty:alerts
Use this skill when working with PagerDuty alerts -- alert management, alert grouping, suppression, event routing, and the Events API v2 for sending trigger, acknowledge, and resolve events.