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SuperOps.ai

SuperOps.ai - tickets, assets, clients, runbooks (GraphQL)

🔌 Recommended MCP Server

Pair this plugin with the SuperOps.ai MCP for direct API access alongside skills and commands.

Installation

Install this plugin individually:

/plugin marketplace add wyre-technology/msp-claude-plugins --plugin superops

Or install all MSP plugins at once:

/plugin marketplace add wyre-technology/msp-claude-plugins

Features

Alert Handling
Asset Management
Client Operations
Runbook Execution
Ticket Management

Skills

This plugin provides 6 skills that teach Claude about SuperOps.ai:

Skill	Description
`alerts`	SuperOps.ai RMM alerting: alert types, severity levels, status lifecycle and valid transitions, asset/client/monitor associations, and the GraphQL operations for listing, acknowledging, resolving, and converting alerts into tickets.
`assets`	SuperOps.ai RMM asset inventory: asset status and platform enums, hardware, network, OS and association fields, software inventory, disk usage, patch status, activity history, and the GraphQL queries and script-execution mutations behind them.
`clients`	SuperOps.ai client (account) management: stage and status enums, core/business/ address fields, client CRUD mutations, site and contact (requester) management, custom fields, soft vs. hard delete, and onboarding workflows.
`runbooks`	SuperOps.ai RMM script automation: script types and OS targeting, run-as contexts, execution priority, parameterized arguments, single-asset and batch execution, recurring schedules, execution status polling, and exit-code interpretation.
`tickets`	SuperOps.ai service desk ticketing: ticket fields, status and priority enums, client/site/requester/assignee associations, notes, time entries, and the GraphQL mutations and queries behind them.
`api-patterns`	SuperOps.ai GraphQL API fundamentals: Bearer token plus CustomerSubDomain header auth, region-specific endpoints, request/variable structure, cursor pagination, the 800 req/min rate limit, filter operators, UTC date handling, error codes, and null-reset semantics.

Agents

This plugin provides 2 agents for autonomous task execution:

Agent Description

automation-opportunity-finder Use this agent when an MSP operations lead, service manager, or technician wants to identify repetitive ticket patterns in SuperOps.ai that should be automated — not live operations management, but a retrospective analysis of ticket history to find recurring issues with the same client, same category, and same resolution, calculate the manual time cost, and recommend runbooks or automation scripts to eliminate the pattern.

msp-service-ops Use this agent when an MSP technician, dispatcher, or manager needs a combined PSA and RMM operations review in SuperOps.ai.

Agent	Description
`automation-opportunity-finder`	Use this agent when an MSP operations lead, service manager, or technician wants to identify repetitive ticket patterns in SuperOps.ai that should be automated — not live operations management, but a retrospective analysis of ticket history to find recurring issues with the same client, same category, and same resolution, calculate the manual time cost, and recommend runbooks or automation scripts to eliminate the pattern.
`msp-service-ops`	Use this agent when an MSP technician, dispatcher, or manager needs a combined PSA and RMM operations review in SuperOps.ai.

Commands

Available slash commands:

Command	Description
`/acknowledge-alert`	Acknowledge an RMM alert to indicate investigation is underway
`/add-ticket-note`	Add a note (internal or public) to an existing SuperOps.ai ticket
`/create-ticket`	Create a new service ticket in SuperOps.ai
`/get-asset`	Get detailed asset information including hardware, software, and alerts
`/list-alerts`	List active RMM alerts across all clients or filtered by criteria
`/list-assets`	List and filter assets in SuperOps.ai
`/log-time`	Log a time entry against a SuperOps.ai ticket
`/resolve-alert`	Resolve an RMM alert and optionally create a ticket
`/run-script`	Execute a script on a remote asset via SuperOps RMM
`/update-ticket`	Update fields on an existing SuperOps.ai ticket

API Reference

Base URL
Authentication
Rate Limit
Documentation

Example Usage

Acknowledge an RMM alert to indicate investigation is underway

/acknowledge-alert

Add a note (internal or public) to an existing SuperOps.ai ticket

/add-ticket-note

Create a new service ticket in SuperOps.ai

/create-ticket

Get detailed asset information including hardware, software, and alerts

/get-asset

List active RMM alerts across all clients or filtered by criteria

/list-alerts

List and filter assets in SuperOps.ai

/list-assets

Log a time entry against a SuperOps.ai ticket

/log-time

Resolve an RMM alert and optionally create a ticket

/resolve-alert

Execute a script on a remote asset via SuperOps RMM

/run-script

Update fields on an existing SuperOps.ai ticket

/update-ticket

Using Skills

/skill superops:alerts

SuperOps.ai RMM alerting: alert types, severity levels, status lifecycle and valid transitions, asset/client/monitor associations, and the GraphQL operations for listing, acknowledging, resolving, and converting alerts into tickets.