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SuperOps.ai
SuperOps.ai - tickets, assets, clients, runbooks (GraphQL)
🔌 Recommended MCP Server
Pair this plugin with the SuperOps.ai MCP for direct API access alongside skills and commands.
Installation
Install this plugin individually:
/plugin marketplace add wyre-technology/msp-claude-plugins --plugin superops Or install all MSP plugins at once:
/plugin marketplace add wyre-technology/msp-claude-plugins Features
- Alert Handling
- Asset Management
- Client Operations
- Runbook Execution
- Ticket Management
Skills
This plugin provides 6 skills that teach Claude about SuperOps.ai:
| Skill | Description |
|---|---|
alerts | Use this skill when working with SuperOps.ai alerts - listing, filtering, acknowledging, and resolving alerts from monitored assets. |
assets | Use this skill when working with SuperOps.ai assets - querying inventory, viewing asset details, running scripts, monitoring patches, and managing client/site associations. |
clients | Use this skill when working with SuperOps.ai clients - creating, updating, searching, and managing client accounts. |
runbooks | Use this skill when working with SuperOps.ai runbooks and scripts - listing, executing, monitoring, and managing automated scripts on assets. |
tickets | Use this skill when working with SuperOps.ai tickets - creating, updating, searching, or managing service desk operations. |
api-patterns | Use this skill when working with the SuperOps.ai GraphQL API - authentication, query building, mutations, pagination, rate limiting, and error handling. |
Agents
This plugin provides 2 agents for autonomous task execution:
| Agent | Description |
|---|---|
automation-opportunity-finder | Use this agent when an MSP operations lead, service manager, or technician wants to identify repetitive ticket patterns in SuperOps.ai that should be automated — not live operations management, but a retrospective analysis of ticket history to find recurring issues with the same client, same category, and same resolution, calculate the manual time cost, and recommend runbooks or automation scripts to eliminate the pattern. |
msp-service-ops | Use this agent when an MSP technician, dispatcher, or manager needs a combined PSA and RMM operations review in SuperOps.ai. |
Commands
Available slash commands:
| Command | Description |
|---|---|
/acknowledge-alert | Acknowledge an RMM alert to indicate investigation is underway |
/add-ticket-note | Add a note (internal or public) to an existing SuperOps.ai ticket |
/create-ticket | Create a new service ticket in SuperOps.ai |
/get-asset | Get detailed asset information including hardware, software, and alerts |
/list-alerts | List active RMM alerts across all clients or filtered by criteria |
/list-assets | List and filter assets in SuperOps.ai |
/log-time | Log a time entry against a SuperOps.ai ticket |
/resolve-alert | Resolve an RMM alert and optionally create a ticket |
/run-script | Execute a script on a remote asset via SuperOps RMM |
/update-ticket | Update fields on an existing SuperOps.ai ticket |
API Reference
| Base URL | |
| Authentication | |
| Rate Limit | |
| Documentation |
Example Usage
Acknowledge an RMM alert to indicate investigation is underway
/acknowledge-alertAdd a note (internal or public) to an existing SuperOps.ai ticket
/add-ticket-noteCreate a new service ticket in SuperOps.ai
/create-ticketGet detailed asset information including hardware, software, and alerts
/get-assetList active RMM alerts across all clients or filtered by criteria
/list-alertsList and filter assets in SuperOps.ai
/list-assetsLog a time entry against a SuperOps.ai ticket
/log-timeResolve an RMM alert and optionally create a ticket
/resolve-alertExecute a script on a remote asset via SuperOps RMM
/run-scriptUpdate fields on an existing SuperOps.ai ticket
/update-ticketUsing Skills
/skill superops:alerts
Use this skill when working with SuperOps.ai alerts - listing, filtering, acknowledging, and resolving alerts from monitored assets.