Skills Reference
Skills provide domain knowledge that teaches Claude about MSP platforms, terminology, and best practices. There are 194 skills across all plugins.
What are Skills?
Skills are markdown documents that contain structured information about specific domains. When you ask Claude about MSP topics, it automatically references relevant skills to provide accurate, platform-specific answers.
You can also invoke skills directly:
/skill autotask:tickets
What ticket statuses are available?Skills by Category
Ticket Management
Skills for creating, searching, and managing service tickets.
| Skill | Plugin | Description |
|---|---|---|
atera:tickets | Atera | Use this skill when working with Atera tickets - creating, updating, searching, or managing service desk operations. |
autotask:tickets | Autotask PSA | Use this skill when working with Autotask tickets - creating, updating, searching, or managing service desk operations. |
connectwise-psa:tickets | ConnectWise PSA | Use this skill when working with ConnectWise PSA tickets - creating, updating, searching, or managing service desk operations. |
halopsa:tickets | HaloPSA | Use this skill when working with HaloPSA tickets - creating, updating, searching, or managing service desk operations. |
ninjaone-rmm:tickets | NinjaOne (NinjaRMM) | Use this skill when working with NinjaOne tickets - creating, updating, searching, and managing ticketing operations. |
superops:tickets | SuperOps.ai | Use this skill when working with SuperOps.ai tickets - creating, updating, searching, or managing service desk operations. |
syncro:tickets | Syncro MSP | Use this skill when working with Syncro MSP tickets - creating, updating, searching, or managing service desk operations. |
Customer/Client Management
Skills for managing customers, companies, contacts, and organizations.
| Skill | Plugin | Description |
|---|---|---|
atera:customers | Atera | Use this skill when working with Atera customers and contacts - creating, updating, searching, or managing customer records. |
autotask:crm | Autotask PSA | Use this skill when working with Autotask CRM - companies, contacts, sites/locations, and opportunities. |
connectwise-automate:clients | ConnectWise Automate | Use this skill when working with ConnectWise Automate clients - creating, reading, updating, and deleting client organizations. |
connectwise-psa:companies | ConnectWise PSA | Use this skill when working with ConnectWise PSA companies - creating, updating, searching, or managing company/account records. |
connectwise-psa:contacts | ConnectWise PSA | Use this skill when working with ConnectWise PSA contacts - creating, updating, searching, or managing contact records. |
halopsa:clients | HaloPSA | Use this skill when working with HaloPSA clients - creating, updating, searching, or managing customer relationships. |
hudu:companies | Hudu | Use this skill when working with Hudu companies (clients/organizations) - creating, searching, updating, archiving, and managing client documentation. |
huntress:organizations | Huntress | Use this skill when managing Huntress organizations — creating, listing, updating, deleting organizations, and managing client org structure for MSP multi-tenancy. |
it-glue:contacts | IT Glue | Use this skill when working with IT Glue contacts - managing client contacts, contact types, locations, and communication details. |
it-glue:organizations | IT Glue | Use this skill when working with IT Glue organizations (companies/clients) - creating, searching, updating, and managing client documentation. |
ninjaone-rmm:organizations | NinjaOne (NinjaRMM) | Use this skill when working with NinjaOne organizations - creating, listing, managing locations, and configuring policies. |
pax8:companies | Pax8 | Use this skill when working with Pax8 companies (MSP clients) - searching, retrieving, and managing client records in the Pax8 marketplace. |
quickbooks-online:customers | QuickBooks Online | Use this skill when working with QuickBooks Online customers (clients) - creating, searching, updating, and managing MSP client records. |
sherweb:customers | Sherweb | Use this skill when working with Sherweb customers - listing customers, retrieving customer details, accounts receivable, and understanding the distributor > service provider > customer hierarchy. |
superops:clients | SuperOps.ai | Use this skill when working with SuperOps.ai clients - creating, updating, searching, and managing client accounts. |
syncro:customers | Syncro MSP | Use this skill when working with Syncro MSP customers - creating, updating, searching, or managing customer records. |
Asset & Device Management
Skills for managing devices, computers, configurations, and assets.
| Skill | Plugin | Description |
|---|---|---|
atera:agents | Atera | Use this skill when working with Atera RMM agents - listing, searching, monitoring, or executing commands on managed devices. |
atera:devices | Atera | Use this skill when working with Atera device monitors - HTTP, SNMP, and TCP monitors for network devices, services, and applications. |
blumira:agents | Blumira | Use this skill when working with Blumira agents, devices, and agent keys, including listing devices, checking agent health, and managing agent deployment keys. |
connectwise-automate:computers | ConnectWise Automate | Use this skill when working with ConnectWise Automate computers/endpoints - listing, searching, managing, and monitoring devices. |
datto-rmm:devices | Datto RMM | Use this skill when working with Datto RMM devices - listing, searching, managing, and monitoring endpoints. |
domotz:agents | Domotz | Use this skill when managing Domotz agents (collectors), sites, and network probes -- listing agents, checking agent health, viewing site details, and monitoring collector connectivity. |
domotz:devices | Domotz | Use this skill when working with Domotz device inventory -- listing devices, searching by name/IP/MAC, checking device status, viewing device details, and understanding network topology. |
halopsa:agents | HaloPSA | Use this skill when working with HaloPSA agents (technicians) and teams — listing technicians, retrieving agent details, and listing team structures. |
halopsa:assets | HaloPSA | Use this skill when working with HaloPSA assets - tracking devices, managing configuration items, hardware lifecycle, and asset relationships. |
hudu:assets | Hudu | Use this skill when working with Hudu assets and asset layouts - servers, workstations, network devices, and other documented items. |
huntress:agents | Huntress | Use this skill when managing Huntress endpoint agents — listing agents, filtering by organization or platform, checking agent health and status, and investigating specific agent details. |
it-glue:configurations | IT Glue | Use this skill when working with IT Glue configurations (assets) - servers, workstations, network devices, and other infrastructure. |
ninjaone-rmm:devices | NinjaOne (NinjaRMM) | Use this skill when working with NinjaOne devices - listing, searching, managing services, viewing inventory, scheduling maintenance, and monitoring device health. |
rocketcyber:agents | RocketCyber | Use this skill when working with RocketCyber agents (RocketAgent) - deployment, communication status, health monitoring, and troubleshooting. |
runzero:assets | Runzero | Use this skill when working with RunZero assets — searching and browsing the asset inventory, inspecting asset attributes, OS fingerprinting, hardware details, and network interfaces. |
superops:assets | SuperOps.ai | Use this skill when working with SuperOps.ai assets - querying inventory, viewing asset details, running scripts, monitoring patches, and managing client/site associations. |
syncro:assets | Syncro MSP | Use this skill when working with Syncro MSP assets - tracking hardware, software, and devices for customers. |
Monitoring & Alerts
Skills for alert handling, monitoring, and device status.
| Skill | Plugin | Description |
|---|---|---|
atera:alerts | Atera | Use this skill when working with Atera alerts - viewing, acknowledging, resolving, or managing alerts from monitored devices. |
betterstack:monitors | BetterStack | Use this skill when working with Better Stack uptime monitors -- listing, creating, updating, pausing, and deleting monitors, heartbeat monitors, monitor groups, and check types. |
connectwise-automate:alerts | ConnectWise Automate | Use this skill when working with ConnectWise Automate alerts - listing active alerts, acknowledging alerts, viewing alert history, and creating tickets from alerts. |
connectwise-automate:monitors | ConnectWise Automate | Use this skill when working with ConnectWise Automate monitors - configuring thresholds, creating templates, and assigning to computers. |
datto-rmm:alerts | Datto RMM | Use this skill when working with Datto RMM alerts - viewing, resolving, and managing monitoring alerts. |
domotz:alerts | Domotz | Use this skill when working with Domotz alerts -- viewing active alerts, configuring alert profiles, managing alert triggers, and handling notifications for device and network events. |
ninjaone-rmm:alerts | NinjaOne (NinjaRMM) | Use this skill when working with NinjaOne alerts - viewing active conditions, dismissing alerts, and understanding alert severity levels. |
pagerduty:alerts | PagerDuty | Use this skill when working with PagerDuty alerts -- alert management, alert grouping, suppression, event routing, and the Events API v2 for sending trigger, acknowledge, and resolve events. |
rootly:alerts | Rootly | Use this skill when working with Rootly alerts -- alert routing, escalation policies, integration with monitoring tools (Datadog, PagerDuty, etc.), alert-to-incident creation, and managing alert rules. |
sentinelone:alerts | SentinelOne | Use this skill when working with SentinelOne alerts - triaging new alerts, investigating specific alerts, searching by severity or status, reviewing alert timelines, and managing alert workflows across MSP client environments. |
superops:alerts | SuperOps.ai | Use this skill when working with SuperOps.ai alerts - listing, filtering, acknowledging, and resolving alerts from monitored assets. |
Automation & Scripts
Skills for running scripts, jobs, and automation workflows.
| Skill | Plugin | Description |
|---|---|---|
connectwise-automate:scripts | ConnectWise Automate | Use this skill when working with ConnectWise Automate scripts - listing, executing, passing parameters, and retrieving results. |
datto-rmm:jobs | Datto RMM | Use this skill when working with Datto RMM jobs - running quick jobs, scheduling jobs, monitoring job status, and viewing results. |
superops:runbooks | SuperOps.ai | Use this skill when working with SuperOps.ai runbooks and scripts - listing, executing, monitoring, and managing automated scripts on assets. |
API Patterns
Skills covering authentication, pagination, rate limiting, and error handling.
| Skill | Plugin | Description |
|---|---|---|
abnormal-security:api-patterns | Abnormal Security | Use this skill when working with the Abnormal Security REST API - Bearer token authentication, base URLs, rate limiting, pagination, OData filtering, error handling, and common API patterns. |
atera:api-patterns | Atera | Use this skill when working with the Atera REST API - authentication, pagination, rate limiting, and error handling. |
autotask:api-patterns | Autotask PSA | Use this skill when working with the Autotask REST API - authentication, query building, pagination, includes, rate limiting, and error handling. |
betterstack:api-patterns | BetterStack | Use this skill when working with the Better Stack MCP tools -- available tools, authentication via Bearer token, API structure, cursor-based pagination, rate limiting, error handling, and best practices. |
blumira:api-patterns | Blumira | Use this skill when working with Blumira API authentication, understanding the dual path structure (org vs MSP), constructing filtered queries, handling pagination, or troubleshooting API errors. |
checkpoint-avanan:api-patterns | Checkpoint Avanan | Use this skill when working with the Checkpoint Harmony Email API - OAuth2 client credentials authentication, base URLs, rate limiting, pagination, error handling, and common API patterns. |
connectwise-automate:api-patterns | ConnectWise Automate | Use this skill when working with the ConnectWise Automate REST API - authentication methods, token management, pagination, filtering with OData syntax, rate limiting, and error handling. |
connectwise-psa:api-patterns | ConnectWise PSA | Use this skill when working with the ConnectWise PSA REST API - authentication using public/private keys and clientId, pagination with page/pageSize, conditions query syntax, rate limiting (60/min), and error handling. |
datto-rmm:api-patterns | Datto RMM | Use this skill when working with the Datto RMM API - authentication, OAuth 2.0 flow, platform selection, pagination, rate limiting, and error handling. |
domotz:api-patterns | Domotz | Use this skill when working with the Domotz MCP tools -- available tools, authentication via API key, API structure, pagination, rate limiting, region selection, error handling, and best practices. |
halopsa:api-patterns | HaloPSA | Use this skill when working with the HaloPSA REST API - OAuth 2.0 Client Credentials authentication, tenant-aware URLs, query building, pagination, rate limiting, and error handling. |
hudu:api-patterns | Hudu | Use this skill when working with the Hudu API - authentication, REST structure, filtering, pagination, rate limiting, error handling, and best practices. |
huntress:api-patterns | Huntress | Use this skill when working with the Huntress MCP tools — available tools, authentication via HTTP Basic Auth, API structure, pagination with page tokens, rate limiting (60 req/min), error handling, and best practices. |
it-glue:api-patterns | IT Glue | Use this skill when working with the IT Glue API - authentication, JSON:API structure, filtering, sorting, pagination, rate limiting, sideloading with includes, and error handling. |
knowbe4:api-patterns | Knowbe4 | Use this skill when working with the KnowBe4 REST API - Bearer token authentication, multi-region base URLs, pagination, rate limiting, error handling, and common request patterns. |
m365:api-patterns | Microsoft 365 | Use this skill for Microsoft Graph API fundamentals - authentication patterns, OData query operators, pagination, throttling/retry, batch requests, and delta queries. |
ninjaone-rmm:api-patterns | NinjaOne (NinjaRMM) | Use this skill for NinjaOne API authentication, pagination, rate limiting, and error handling patterns. |
pagerduty:api-patterns | PagerDuty | Use this skill when working with PagerDuty MCP tools - authentication setup, complete 66-tool reference, REST API pagination, token format (Token token=), rate limits, error handling, and hosted MCP connection details. |
pandadoc:api-patterns | PandaDoc | Use this skill when working with PandaDoc MCP tools - available tools, API key authentication, the hosted MCP server connection, documentation search, code generation assistance, rate limiting, error handling, and best practices for the PandaDoc API. |
pax8:api-patterns | Pax8 | Use this skill when working with the Pax8 MCP tools - available tools, parameters, pagination, sorting, filtering, rate limiting, error handling, and best practices. |
proofpoint:api-patterns | Proofpoint | Use this skill when working with the Proofpoint API - authentication using HTTP Basic Auth with service principal and secret, base URLs, rate limits, pagination, error codes, and common integration patterns. |
quickbooks-online:api-patterns | QuickBooks Online | Use this skill when working with the QuickBooks Online API - OAuth2 authentication, REST structure, Intuit query language, pagination, rate limiting, error handling, minor version headers, and best practices. |
rocketcyber:api-patterns | RocketCyber | Use this skill when working with the RocketCyber API - authentication, Bearer token flow, base URL selection, pagination, rate limiting, error handling, and account hierarchy. |
rootly:api-patterns | Rootly | Use this skill when working with Rootly MCP tools - authentication setup, complete tool reference, JSON:API pagination, request patterns, rate limits, and error handling. |
runzero:api-patterns | Runzero | Use this skill when working with the RunZero MCP tools — available tools, authentication via Bearer token, Export API, pagination, rate limiting, error handling, and best practices. |
salesbuildr:api-patterns | SalesBuildr | Use this skill when making API calls to Salesbuildr. |
sentinelone:api-patterns | SentinelOne | Use this skill when working with the SentinelOne Purple MCP tools - available tools, connection setup, uvx-based installation, Service User token authentication, transport modes, dual API architecture (GraphQL and REST), rate limits, error handling, and best practices. |
sherweb:api-patterns | Sherweb | Use this skill when working with the Sherweb API and MCP tools - OAuth 2.0 client credentials authentication, token management, API endpoints, subscription key header, rate limits, error codes, scopes, Accept-Language support, and best practices. |
superops:api-patterns | SuperOps.ai | Use this skill when working with the SuperOps.ai GraphQL API - authentication, query building, mutations, pagination, rate limiting, and error handling. |
syncro:api-patterns | Syncro MSP | Use this skill when working with the Syncro MSP API - authentication, pagination, rate limiting, and error handling. |
All Skills by Plugin
Abnormal Security
| Skill | Description |
|---|---|
account-takeover | Use this skill when working with Abnormal Security account takeover (ATO) detection - suspicious sign-ins, impossible travel, compromised accounts, mailbox rule changes, and lateral movement indicators. |
cases | Use this skill when working with Abnormal Security abuse mailbox cases - user-reported emails, case triage, remediation actions, case lifecycle, and phishing simulation management. |
messages | Use this skill when working with Abnormal Security message analysis - email headers, attachments, sender reputation, delivery context, authentication results (SPF/DKIM/DMARC), and message metadata. |
threats | Use this skill when working with Abnormal Security threat detection and analysis - BEC, phishing, malware, socially-engineered attacks, spam, graymail, and credential theft. |
vendors | Use this skill when working with Abnormal Security VendorBase vendor risk assessment - vendor risk scores, compromised vendor detection, vendor domain analysis, and supply chain email threat monitoring. |
api-patterns | Use this skill when working with the Abnormal Security REST API - Bearer token authentication, base URLs, rate limiting, pagination, OData filtering, error handling, and common API patterns. |
Atera
| Skill | Description |
|---|---|
agents | Use this skill when working with Atera RMM agents - listing, searching, monitoring, or executing commands on managed devices. |
alerts | Use this skill when working with Atera alerts - viewing, acknowledging, resolving, or managing alerts from monitored devices. |
customers | Use this skill when working with Atera customers and contacts - creating, updating, searching, or managing customer records. |
devices | Use this skill when working with Atera device monitors - HTTP, SNMP, and TCP monitors for network devices, services, and applications. |
tickets | Use this skill when working with Atera tickets - creating, updating, searching, or managing service desk operations. |
api-patterns | Use this skill when working with the Atera REST API - authentication, pagination, rate limiting, and error handling. |
Autotask PSA
| Skill | Description |
|---|---|
billing | Use this skill when working with Autotask billing — retrieving billing items, checking approval levels, and searching invoices. |
configuration-items | Use this skill when working with Autotask Configuration Items (CIs) - asset management, inventory tracking, warranty monitoring, lifecycle management, and relationship mapping. |
contracts | Use this skill when working with Autotask contracts and service agreements - recurring services, block hours, time & materials, and contract billing. |
crm | Use this skill when working with Autotask CRM - companies, contacts, sites/locations, and opportunities. |
expenses | Use this skill when working with Autotask expense reports and expense items - creating expense reports, adding line items, searching reports by status or submitter, tracking reimbursable vs billable expenses, and managing expense approval workflows. |
picklists | Use this skill when working with Autotask picklist and reference data — listing queues, ticket statuses, ticket priorities, and phases. |
product-catalog | Use this skill when working with Autotask product catalog operations - searching products, checking pricing, managing inventory, and understanding the relationship between products, services, bundles, and price lists. |
projects | Use this skill when working with Autotask projects - creating projects, managing tasks, phases, milestones, and resource assignments. |
quotes | Use this skill when working with Autotask quotes and quote line items - creating quotes for customers, adding products/services/bundles as line items, managing pricing and discounts, linking quotes to opportunities, and building proposals. |
service-calls | Use this skill when working with Autotask Service Calls - creating, scheduling, updating, or completing service calls linked to tickets. |
ticket-notes-attachments | Use this skill when working with Autotask ticket notes, ticket attachments, and ticket charges — retrieving individual notes, downloading attachments, managing labor charges on tickets. |
tickets | Use this skill when working with Autotask tickets - creating, updating, searching, or managing service desk operations. |
time-entries | Use this skill when working with Autotask time entries - logging work hours, billing calculations, approval workflows, utilization tracking, and budget validation. |
tool-discovery | Use this skill when Autotask MCP tools aren't loading, when you can't find the right Autotask tool to call, or when working with a lazy-loaded MCP connection where only meta-tools are available. |
api-patterns | Use this skill when working with the Autotask REST API - authentication, query building, pagination, includes, rate limiting, and error handling. |
BetterStack
| Skill | Description |
|---|---|
incidents | Use this skill when working with Better Stack incidents -- listing, triaging, acknowledging, and resolving incidents triggered by uptime monitors or manual reports. |
logging | Use this skill when working with Better Stack log management (Logtail) -- querying logs, managing log sources, structured log search, log-based alerting, and log analysis workflows. |
monitors | Use this skill when working with Better Stack uptime monitors -- listing, creating, updating, pausing, and deleting monitors, heartbeat monitors, monitor groups, and check types. |
oncall | Use this skill when working with Better Stack on-call schedules -- on-call calendars, escalation/notification policies, rotation management, understanding who is currently on-call, and responding to active incidents via the on-call flow. |
status-pages | Use this skill when working with Better Stack status pages -- managing status pages, adding resources/components, posting maintenance windows, and communicating service status to end users. |
api-patterns | Use this skill when working with the Better Stack MCP tools -- available tools, authentication via Bearer token, API structure, cursor-based pagination, rate limiting, error handling, and best practices. |
Blumira
| Skill | Description |
|---|---|
agents | Use this skill when working with Blumira agents, devices, and agent keys, including listing devices, checking agent health, and managing agent deployment keys. |
findings | Use this skill when working with Blumira findings (security alerts/detections), including listing, filtering, investigating, resolving, assigning, and commenting on findings. |
msp | Use this skill when working with Blumira MSP (Managed Service Provider) multi-tenant operations, including managing multiple client accounts, cross-account finding queries, and per-account device/user management. |
resolutions | Use this skill when resolving Blumira findings, choosing the correct resolution type, or understanding resolution workflows and their impact on security metrics. |
users | Use this skill when listing or looking up Blumira users, finding user IDs for finding assignment, or auditing user access. |
api-patterns | Use this skill when working with Blumira API authentication, understanding the dual path structure (org vs MSP), constructing filtered queries, handling pagination, or troubleshooting API errors. |
Checkpoint Avanan
| Skill | Description |
|---|---|
incidents | Use this skill when working with Checkpoint Harmony Email security incidents - incident lifecycle, status transitions, investigation workflows, notes and evidence collection, remediation tracking. |
policies | Use this skill when working with Checkpoint Harmony Email security policies - DLP policies, anti-phishing rules, anti-malware settings, quarantine policies, allow/block lists, and policy configuration. |
quarantine | Use this skill when working with Checkpoint Harmony Email quarantine - listing, searching, releasing, deleting quarantined emails. |
threats | Use this skill when working with Checkpoint Harmony Email threat detection and analysis - phishing, malware, BEC, account takeover, IOC extraction, threat timelines, and severity assessment. |
api-patterns | Use this skill when working with the Checkpoint Harmony Email API - OAuth2 client credentials authentication, base URLs, rate limiting, pagination, error handling, and common API patterns. |
ConnectWise Automate
| Skill | Description |
|---|---|
alerts | Use this skill when working with ConnectWise Automate alerts - listing active alerts, acknowledging alerts, viewing alert history, and creating tickets from alerts. |
clients | Use this skill when working with ConnectWise Automate clients - creating, reading, updating, and deleting client organizations. |
computers | Use this skill when working with ConnectWise Automate computers/endpoints - listing, searching, managing, and monitoring devices. |
monitors | Use this skill when working with ConnectWise Automate monitors - configuring thresholds, creating templates, and assigning to computers. |
scripts | Use this skill when working with ConnectWise Automate scripts - listing, executing, passing parameters, and retrieving results. |
api-patterns | Use this skill when working with the ConnectWise Automate REST API - authentication methods, token management, pagination, filtering with OData syntax, rate limiting, and error handling. |
ConnectWise PSA
| Skill | Description |
|---|---|
companies | Use this skill when working with ConnectWise PSA companies - creating, updating, searching, or managing company/account records. |
contacts | Use this skill when working with ConnectWise PSA contacts - creating, updating, searching, or managing contact records. |
projects | Use this skill when working with ConnectWise PSA projects - creating, updating, managing project phases, templates, and resource allocation. |
tickets | Use this skill when working with ConnectWise PSA tickets - creating, updating, searching, or managing service desk operations. |
time-entries | Use this skill when working with ConnectWise PSA time entries - creating, updating, searching, or managing time tracking. |
api-patterns | Use this skill when working with the ConnectWise PSA REST API - authentication using public/private keys and clientId, pagination with page/pageSize, conditions query syntax, rate limiting (60/min), and error handling. |
Datto RMM
| Skill | Description |
|---|---|
alerts | Use this skill when working with Datto RMM alerts - viewing, resolving, and managing monitoring alerts. |
audit | Use this skill when working with Datto RMM audit data - hardware inventory, software inventory, network interfaces, and system information. |
devices | Use this skill when working with Datto RMM devices - listing, searching, managing, and monitoring endpoints. |
jobs | Use this skill when working with Datto RMM jobs - running quick jobs, scheduling jobs, monitoring job status, and viewing results. |
sites | Use this skill when working with Datto RMM sites - listing, managing, and configuring client locations. |
variables | Use this skill when working with Datto RMM variables - account-level and site-level variables for storing configuration data. |
api-patterns | Use this skill when working with the Datto RMM API - authentication, OAuth 2.0 flow, platform selection, pagination, rate limiting, and error handling. |
Domotz
| Skill | Description |
|---|---|
agents | Use this skill when managing Domotz agents (collectors), sites, and network probes -- listing agents, checking agent health, viewing site details, and monitoring collector connectivity. |
alerts | Use this skill when working with Domotz alerts -- viewing active alerts, configuring alert profiles, managing alert triggers, and handling notifications for device and network events. |
devices | Use this skill when working with Domotz device inventory -- listing devices, searching by name/IP/MAC, checking device status, viewing device details, and understanding network topology. |
eyes | Use this skill when working with Domotz Eyes -- TCP and HTTP sensors, custom monitoring checks, synthetic tests, latency tracking, and service availability monitoring. |
network | Use this skill when working with Domotz network operations -- network scanning, SNMP polling, port monitoring, speed tests, and network topology discovery. |
api-patterns | Use this skill when working with the Domotz MCP tools -- available tools, authentication via API key, API structure, pagination, rate limiting, region selection, error handling, and best practices. |
HaloPSA
| Skill | Description |
|---|---|
agents | Use this skill when working with HaloPSA agents (technicians) and teams — listing technicians, retrieving agent details, and listing team structures. |
assets | Use this skill when working with HaloPSA assets - tracking devices, managing configuration items, hardware lifecycle, and asset relationships. |
clients | Use this skill when working with HaloPSA clients - creating, updating, searching, or managing customer relationships. |
contracts | Use this skill when working with HaloPSA contracts - managing service agreements, recurring billing, prepaid hours, and contract renewals. |
invoices | Use this skill when working with HaloPSA invoices — listing invoices by client or date range, filtering by payment and send status, and retrieving individual invoice details. |
tickets | Use this skill when working with HaloPSA tickets - creating, updating, searching, or managing service desk operations. |
api-patterns | Use this skill when working with the HaloPSA REST API - OAuth 2.0 Client Credentials authentication, tenant-aware URLs, query building, pagination, rate limiting, and error handling. |
Hudu
| Skill | Description |
|---|---|
articles | Use this skill when working with Hudu articles (knowledge base) - creating, searching, updating, and managing documentation articles. |
assets | Use this skill when working with Hudu assets and asset layouts - servers, workstations, network devices, and other documented items. |
companies | Use this skill when working with Hudu companies (clients/organizations) - creating, searching, updating, archiving, and managing client documentation. |
passwords | Use this skill when working with Hudu passwords (asset passwords) - secure credential storage, retrieval, folders, and access patterns. |
websites | Use this skill when working with Hudu website records - website monitoring, SSL/TLS tracking, email security (DMARC, DKIM, SPF), DNS records, and linking websites to companies. |
api-patterns | Use this skill when working with the Hudu API - authentication, REST structure, filtering, pagination, rate limiting, error handling, and best practices. |
Huntress
| Skill | Description |
|---|---|
agents | Use this skill when managing Huntress endpoint agents — listing agents, filtering by organization or platform, checking agent health and status, and investigating specific agent details. |
billing | Use this skill when generating Huntress billing and summary reports — listing available reports, retrieving billing details, and creating client-facing summaries for MSP invoicing. |
escalations | Use this skill when working with Huntress escalations — listing, reviewing, and resolving escalations from the Huntress SOC team. |
incidents | Use this skill when working with Huntress incidents - querying incidents by organization and status, reviewing SOC-recommended remediation details, approving or rejecting remediations individually or in bulk, checking remediation execution status, and resolving incidents after all remediations are processed. |
organizations | Use this skill when managing Huntress organizations — creating, listing, updating, deleting organizations, and managing client org structure for MSP multi-tenancy. |
signals | Use this skill when working with Huntress security signals — monitoring, listing, filtering, and investigating signals across managed endpoints. |
api-patterns | Use this skill when working with the Huntress MCP tools — available tools, authentication via HTTP Basic Auth, API structure, pagination with page tokens, rate limiting (60 req/min), error handling, and best practices. |
IT Glue
| Skill | Description |
|---|---|
configurations | Use this skill when working with IT Glue configurations (assets) - servers, workstations, network devices, and other infrastructure. |
contacts | Use this skill when working with IT Glue contacts - managing client contacts, contact types, locations, and communication details. |
documents | Use this skill when working with IT Glue documents - creating, organizing, and managing documentation. |
flexible-assets | Use this skill when working with IT Glue flexible assets - custom asset types for structured documentation. |
organizations | Use this skill when working with IT Glue organizations (companies/clients) - creating, searching, updating, and managing client documentation. |
passwords | Use this skill when working with IT Glue passwords - secure credential storage, password categories, folders, embedded passwords, and access patterns. |
api-patterns | Use this skill when working with the IT Glue API - authentication, JSON:API structure, filtering, sorting, pagination, rate limiting, sideloading with includes, and error handling. |
Knowbe4
| Skill | Description |
|---|---|
phishing | Use this skill when working with KnowBe4 phishing simulations - creating campaigns, managing security tests, tracking recipient interactions (sent, opened, clicked, reported), calculating phish-prone percentages, and analyzing phishing simulation results. |
reporting | Use this skill when generating KnowBe4 security awareness reports - phishing summary statistics, training completion rates, risk score overviews, trend analysis, organizational benchmarks, and executive dashboards. |
training | Use this skill when working with KnowBe4 training campaigns - creating and managing training assignments, tracking enrollment and completion, browsing training modules and content library, managing store purchases, and monitoring compliance deadlines. |
users | Use this skill when working with KnowBe4 users and groups - user lifecycle management, group creation and membership, risk scores, risk score history, user event tracking, and user status management. |
api-patterns | Use this skill when working with the KnowBe4 REST API - Bearer token authentication, multi-region base URLs, pagination, rate limiting, error handling, and common request patterns. |
Liongard
| Skill | Description |
|---|---|
detections | Use this skill when working with Liongard detections, change monitoring, alerts, metrics, or timeline events. |
environments | Use this skill when working with Liongard environments (customer organizations), environment groups, or related entities. |
inspections | Use this skill when working with Liongard inspectors, launchpoints, inspection scheduling, or triggering inspections on demand. |
overview | Use this skill when Claude needs context about the Liongard platform, terminology, capabilities, authentication patterns, or API structure. |
systems | Use this skill when working with Liongard systems, system details, dataprints for JMESPath evaluation, or asset inventory. |
Microsoft 365
| Skill | Description |
|---|---|
calendar | Use this skill when working with Microsoft 365 calendars - viewing events, finding free/busy times, creating meetings, managing room bookings, or checking a user's schedule. |
files | Use this skill when working with Microsoft 365 files - OneDrive personal storage, SharePoint document libraries, file sharing permissions, storage quotas, or searching across a user's files. |
licensing | Use this skill when managing Microsoft 365 licenses - checking available seats, assigning or removing licenses, auditing license usage, finding unused licenses, or planning license optimization for a customer tenant. |
mailboxes | Use this skill when working with Microsoft 365 mailboxes - reading email, searching messages, managing shared mailboxes, setting out-of-office replies, checking mailbox size, or diagnosing mail flow issues. |
security | Use this skill for Microsoft 365 security posture checks - MFA enrollment status, conditional access policies, risky sign-ins, suspicious inbox rules, compromised account indicators, and security audit tasks. |
teams | Use this skill when working with Microsoft Teams - listing teams and channels, managing team membership, finding meetings, checking Teams usage, or troubleshooting Teams access issues. |
users | Use this skill when working with Microsoft 365 users - listing, searching, creating, disabling, or checking user properties. |
api-patterns | Use this skill for Microsoft Graph API fundamentals - authentication patterns, OData query operators, pagination, throttling/retry, batch requests, and delta queries. |
NinjaOne (NinjaRMM)
| Skill | Description |
|---|---|
alerts | Use this skill when working with NinjaOne alerts - viewing active conditions, dismissing alerts, and understanding alert severity levels. |
devices | Use this skill when working with NinjaOne devices - listing, searching, managing services, viewing inventory, scheduling maintenance, and monitoring device health. |
organizations | Use this skill when working with NinjaOne organizations - creating, listing, managing locations, and configuring policies. |
tickets | Use this skill when working with NinjaOne tickets - creating, updating, searching, and managing ticketing operations. |
api-patterns | Use this skill for NinjaOne API authentication, pagination, rate limiting, and error handling patterns. |
PagerDuty
| Skill | Description |
|---|---|
alerts | Use this skill when working with PagerDuty alerts -- alert management, alert grouping, suppression, event routing, and the Events API v2 for sending trigger, acknowledge, and resolve events. |
analytics | Use this skill when working with PagerDuty analytics -- incident analytics, MTTA and MTTR metrics, service-level performance, team workload reporting, and operational maturity assessment. |
incidents | Use this skill when working with PagerDuty incidents - listing, triaging, creating, updating, resolving, and investigating incidents. |
oncall | Use this skill when working with PagerDuty on-call management - viewing who is currently on-call, managing schedules and rotation layers, configuring escalation policies, creating temporary overrides, and adding or removing team members. |
services | Use this skill when working with PagerDuty services -- service catalog, service configuration, integrations, dependencies, maintenance windows, and service health monitoring. |
api-patterns | Use this skill when working with PagerDuty MCP tools - authentication setup, complete 66-tool reference, REST API pagination, token format (Token token=), rate limits, error handling, and hosted MCP connection details. |
PandaDoc
| Skill | Description |
|---|---|
documents | Use this skill when working with PandaDoc documents - creating proposals, quotes, contracts, SOWs, and MSAs from templates, sending documents for signature, checking document status, downloading signed copies, and managing the full document lifecycle. |
proposals | Use this skill when working with MSP proposal workflows in PandaDoc - creating managed service agreements (MSAs), statements of work (SOWs), hardware quotes, project proposals, and tracking the MSP sales pipeline. |
recipients | Use this skill when working with PandaDoc recipients and signatures - adding recipients to documents, setting signing order, tracking who has signed, managing multi-party agreements, and understanding recipient roles. |
templates | Use this skill when working with PandaDoc templates - browsing the template library, finding the right template for a document type, understanding template fields and tokens, and using templates to create new documents. |
api-patterns | Use this skill when working with PandaDoc MCP tools - available tools, API key authentication, the hosted MCP server connection, documentation search, code generation assistance, rate limiting, error handling, and best practices for the PandaDoc API. |
Pax8
| Skill | Description |
|---|---|
companies | Use this skill when working with Pax8 companies (MSP clients) - searching, retrieving, and managing client records in the Pax8 marketplace. |
invoices | Use this skill when working with Pax8 invoices and billing - retrieving invoices, analyzing billing data, reconciling costs with client charges, reviewing usage summaries, and understanding the MSP billing cycle. |
orders | Use this skill when working with Pax8 orders - viewing orders, tracking provisioning status, understanding order line items, and managing the order-to-subscription workflow. |
products | Use this skill when working with the Pax8 product catalog - searching for cloud software, browsing vendors, checking pricing, reviewing provisioning details, and finding the right SKU for a client need. |
subscriptions | Use this skill when working with Pax8 subscriptions - checking license status, reviewing seat counts, filtering by company or product, tracking subscription states, reviewing change history, and optimizing license usage across MSP clients. |
api-patterns | Use this skill when working with the Pax8 MCP tools - available tools, parameters, pagination, sorting, filtering, rate limiting, error handling, and best practices. |
Proofpoint
| Skill | Description |
|---|---|
forensics | Use this skill when working with Proofpoint forensics and threat response - auto-pull, search and destroy, message trace, evidence collection, and remediation workflows. |
people | Use this skill when working with Proofpoint people-centric security - Very Attacked People (VAP) reports, top clickers, user risk scoring, attack index, and user-level threat analytics. |
quarantine | Use this skill when working with Proofpoint email quarantine - listing, searching, releasing, and deleting quarantined messages. |
tap | Use this skill when working with Proofpoint Targeted Attack Protection (TAP) - retrieving threat events, click tracking, message delivery and blocking data, SIEM integration feeds, and threat type analysis. |
threat-intel | Use this skill when working with Proofpoint threat intelligence - campaign tracking, threat families, indicators of compromise (IOCs), forensic evidence, and threat landscape analysis. |
url-defense | Use this skill when working with Proofpoint URL Defense - URL rewriting, URL decoding, real-time URL analysis, click-time protection, and URL investigation. |
api-patterns | Use this skill when working with the Proofpoint API - authentication using HTTP Basic Auth with service principal and secret, base URLs, rate limits, pagination, error codes, and common integration patterns. |
QuickBooks Online
| Skill | Description |
|---|---|
customers | Use this skill when working with QuickBooks Online customers (clients) - creating, searching, updating, and managing MSP client records. |
expenses | Use this skill when working with QuickBooks Online expenses and purchases - creating, searching, and managing expense records, bills, and vendor payments. |
invoices | Use this skill when working with QuickBooks Online invoices - creating, sending, voiding, and managing invoices for MSP clients. |
payments | Use this skill when working with QuickBooks Online payments - recording customer payments, applying payments to invoices, handling overpayments, refunds, credit memos, and payment reconciliation. |
reports | Use this skill when working with QuickBooks Online reports - generating Profit & Loss, Balance Sheet, Accounts Receivable Aging, Accounts Payable Aging, General Ledger, and other financial reports. |
api-patterns | Use this skill when working with the QuickBooks Online API - OAuth2 authentication, REST structure, Intuit query language, pagination, rate limiting, error handling, minor version headers, and best practices. |
RocketCyber
| Skill | Description |
|---|---|
accounts | Use this skill when working with RocketCyber accounts - provider/customer hierarchy, account management, sub-account navigation, account settings, and security policy configuration. |
agents | Use this skill when working with RocketCyber agents (RocketAgent) - deployment, communication status, health monitoring, and troubleshooting. |
apps | Use this skill when working with RocketCyber application inventory - detecting, categorizing, and monitoring applications across managed endpoints. |
incidents | Use this skill when working with RocketCyber security incidents - searching, triaging, investigating, and resolving incidents. |
api-patterns | Use this skill when working with the RocketCyber API - authentication, Bearer token flow, base URL selection, pagination, rate limiting, error handling, and account hierarchy. |
Rootly
| Skill | Description |
|---|---|
alerts | Use this skill when working with Rootly alerts -- alert routing, escalation policies, integration with monitoring tools (Datadog, PagerDuty, etc.), alert-to-incident creation, and managing alert rules. |
incidents | Use this skill when working with Rootly incidents - creating, searching, triaging, updating, and resolving incidents. |
oncall | Use this skill when working with Rootly on-call management - viewing shift metrics, generating handoff summaries, reviewing shift incidents, detecting on-call health risk, and understanding schedule coverage. |
postmortems | Use this skill when working with Rootly postmortems -- creating retrospectives, managing action items, applying templates, and conducting blameless reviews after incidents are resolved. |
services | Use this skill when working with the Rootly service catalog -- listing services, managing dependencies, ownership, service health, and understanding how services relate to incidents and alerts. |
workflows | Use this skill when working with Rootly workflows -- creating automated incident response workflows, configuring triggers, actions, conditions, and managing workflow lifecycle. |
api-patterns | Use this skill when working with Rootly MCP tools - authentication setup, complete tool reference, JSON:API pagination, request patterns, rate limits, and error handling. |
Runzero
| Skill | Description |
|---|---|
assets | Use this skill when working with RunZero assets — searching and browsing the asset inventory, inspecting asset attributes, OS fingerprinting, hardware details, and network interfaces. |
services | Use this skill when working with RunZero services — listing discovered services, filtering by port or protocol, identifying vulnerabilities, and auditing exposed services across sites. |
sites | Use this skill when working with RunZero sites — creating and managing organization sites, defining scan scope, deploying explorers, and organizing assets by location or client. |
tasks | Use this skill when working with RunZero scan tasks — creating scans, scheduling recurring scans, managing explorers, configuring scan parameters, and reviewing scan results. |
wireless | Use this skill when working with RunZero wireless network discovery — listing discovered wireless networks, identifying rogue access points, analyzing wireless security configurations, and auditing SSIDs. |
api-patterns | Use this skill when working with the RunZero MCP tools — available tools, authentication via Bearer token, Export API, pagination, rate limiting, error handling, and best practices. |
SalesBuildr
| Skill | Description |
|---|---|
companies-contacts | Use this skill when searching for companies or contacts in Salesbuildr, looking up customer information, or creating new contacts. |
opportunities | Use this skill when managing sales opportunities in Salesbuildr - searching the pipeline, creating new opportunities, updating stages, and tracking deal values. |
products | Use this skill when searching for products in the Salesbuildr catalog, looking up pricing, or browsing by category. |
quotes | Use this skill when creating, searching, or viewing quotes in Salesbuildr. |
api-patterns | Use this skill when making API calls to Salesbuildr. |
SentinelOne
| Skill | Description |
|---|---|
alerts | Use this skill when working with SentinelOne alerts - triaging new alerts, investigating specific alerts, searching by severity or status, reviewing alert timelines, and managing alert workflows across MSP client environments. |
inventory | Use this skill when working with SentinelOne unified asset inventory - endpoints, cloud resources, identities, and network-discovered devices. |
misconfigurations | Use this skill when working with SentinelOne XSPM misconfigurations - cloud security posture management across AWS, Azure, GCP, Kubernetes, identity, and infrastructure-as-code. |
purple-ai | Use this skill when working with SentinelOne Purple AI - natural language cybersecurity investigation, threat hunting, behavioral anomaly analysis, MITRE ATT&CK TTP mapping, and PowerQuery generation. |
threat-hunting | Use this skill when working with SentinelOne PowerQuery and the Singularity Data Lake - executing threat hunting queries, understanding PowerQuery pipeline syntax, managing time ranges, and analyzing query results. |
vulnerabilities | Use this skill when working with SentinelOne XSPM vulnerabilities - tracking CVEs, reviewing EPSS scores, assessing exploit maturity, managing vulnerability status, prioritizing patches, and generating vulnerability reports across MSP client environments. |
api-patterns | Use this skill when working with the SentinelOne Purple MCP tools - available tools, connection setup, uvx-based installation, Service User token authentication, transport modes, dual API architecture (GraphQL and REST), rate limits, error handling, and best practices. |
Sherweb
| Skill | Description |
|---|---|
billing | Use this skill when working with Sherweb distributor billing - payable charges, billing periods, charge types, pricing breakdown, deductions, fees, taxes, invoices, and MSP margin calculations. |
customers | Use this skill when working with Sherweb customers - listing customers, retrieving customer details, accounts receivable, and understanding the distributor > service provider > customer hierarchy. |
subscriptions | Use this skill when working with Sherweb subscriptions - viewing subscriptions, changing quantities, license management, subscription lifecycle, and quantity change workflows. |
api-patterns | Use this skill when working with the Sherweb API and MCP tools - OAuth 2.0 client credentials authentication, token management, API endpoints, subscription key header, rate limits, error codes, scopes, Accept-Language support, and best practices. |
SuperOps.ai
| Skill | Description |
|---|---|
alerts | Use this skill when working with SuperOps.ai alerts - listing, filtering, acknowledging, and resolving alerts from monitored assets. |
assets | Use this skill when working with SuperOps.ai assets - querying inventory, viewing asset details, running scripts, monitoring patches, and managing client/site associations. |
clients | Use this skill when working with SuperOps.ai clients - creating, updating, searching, and managing client accounts. |
runbooks | Use this skill when working with SuperOps.ai runbooks and scripts - listing, executing, monitoring, and managing automated scripts on assets. |
tickets | Use this skill when working with SuperOps.ai tickets - creating, updating, searching, or managing service desk operations. |
api-patterns | Use this skill when working with the SuperOps.ai GraphQL API - authentication, query building, mutations, pagination, rate limiting, and error handling. |
Syncro MSP
| Skill | Description |
|---|---|
assets | Use this skill when working with Syncro MSP assets - tracking hardware, software, and devices for customers. |
customers | Use this skill when working with Syncro MSP customers - creating, updating, searching, or managing customer records. |
invoices | Use this skill when working with Syncro MSP invoices - creating, managing, and tracking invoices and payments. |
tickets | Use this skill when working with Syncro MSP tickets - creating, updating, searching, or managing service desk operations. |
api-patterns | Use this skill when working with the Syncro MSP API - authentication, pagination, rate limiting, and error handling. |
Using Skills Effectively
Automatic Usage
Claude automatically references relevant skills when you ask about MSP topics. Just ask naturally:
How do I handle SLA breaches in ConnectWise?
Claude will reference the connectwise-psa:tickets skill to provide
accurate information.
Direct Invocation
For specific questions, invoke skills directly:
/skill it-glue:passwords
What security measures should I follow when using the password API?Combining Skills
For complex workflows, Claude can combine knowledge from multiple skills:
I need to create a ticket in Autotask and link it to the asset in IT Glue.
How should I structure this workflow?
Claude will reference both autotask:tickets and it-glue:configurations
to provide a comprehensive answer.