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Timezest
TimeZest - tech scheduling against ConnectWise / Autotask / Halo PSA tickets
Installation
Install this plugin individually:
/plugin marketplace add wyre-technology/msp-claude-plugins --plugin timezest Or install all MSP plugins at once:
/plugin marketplace add wyre-technology/msp-claude-plugins Features
- Agents And Teams
- Appointment Types
- Psa Integration
- Resources
- Scheduling
Skills
This plugin provides 6 skills that teach Claude about Timezest:
| Skill | Description |
|---|---|
agents-and-teams | Use this skill to resolve the right bookable resource in TimeZest before creating a scheduling request — listing agents (individual technicians) and teams (round-robin / shared availability pools), fetching detail for a named resource, and deciding when to book an agent versus a team. |
appointment-types | Use this skill to pick the correct TimeZest appointment type for a scheduling request — listing the appointment types configured for the tenant, reading each type's duration, and matching the type to the work described on a ConnectWise / Autotask / Halo ticket. |
psa-integration | Use this skill to wire a TimeZest scheduling request into a PSA — building correct associatedEntities entries for ConnectWise, Autotask, or Halo tickets, choosing between the pod and generate_url trigger modes, and diagnosing bookings that completed but never updated the PSA ticket. |
resources | Use this skill to query TimeZest's combined resource pool — the unified list of agents and teams available for scheduling — when you want a survey of everything bookable before drilling into a specific agent or team, or when the dispatcher has not named a resource. |
scheduling | Use this skill to book a technician against a ConnectWise / Autotask / Halo PSA ticket via TimeZest — resolving the right agent and appointment type, creating a scheduling request, polling its status, and canceling when needed. |
api-patterns | Use this skill when working with the TimeZest MCP tools — Bearer token authentication, the navigation pattern, scheduling-request payloads that carry PSA associated_entities (ConnectWise / Autotask / Halo ticket IDs), and the polling-only update model (no webhooks). |
Agents
This plugin provides 3 agents for autonomous task execution:
| Agent | Description |
|---|---|
booking-pipeline-auditor | Use this agent when reporting on the TimeZest scheduling pipeline — grouping requests by lifecycle state, finding stale requests waiting on customers, measuring booking conversion, and producing a dispatch-queue view across agents and teams. |
psa-integration-specialist | Use this agent when working with the link between TimeZest and a PSA — building correct associatedEntities payloads for ConnectWise / Autotask / Halo, auditing scheduling requests for missing or wrong PSA associations, reconciling TimeZest bookings against PSA tickets, and choosing pod vs generate_url trigger modes. |
scheduling-dispatcher | Use this agent when booking a technician against a PSA ticket through TimeZest — resolving the right agent or team, picking the correct appointment type, creating the scheduling request with the PSA association, and confirming the customer booking link was issued. |
Commands
Available slash commands:
| Command | Description |
|---|---|
/book-tech | Book a TimeZest scheduling request for a technician against a PSA ticket |
/resource-roster | List TimeZest bookable resources — agents, teams, and appointment types |
/scheduling-pipeline | Produce a TimeZest scheduling pipeline report grouped by lifecycle state and resource |
/search-scheduling | List recent TimeZest scheduling requests, grouped by state |
/stale-requests | Find stale TimeZest scheduling requests still waiting on a customer to book |
API Reference
| Base URL | |
| Authentication | |
| Rate Limit | |
| Documentation |
Example Usage
Book a TimeZest scheduling request for a technician against a PSA ticket
/book-techList TimeZest bookable resources — agents, teams, and appointment types
/resource-rosterProduce a TimeZest scheduling pipeline report grouped by lifecycle state and resource
/scheduling-pipelineList recent TimeZest scheduling requests, grouped by state
/search-schedulingFind stale TimeZest scheduling requests still waiting on a customer to book
/stale-requestsUsing Skills
/skill timezest:agents-and-teams
Use this skill to resolve the right bookable resource in TimeZest before creating a scheduling request — listing agents (individual technicians) and teams (round-robin / shared availability pools), fetching detail for a named resource, and deciding when to book an agent versus a team.